Many executives have no problem reprimanding a supplier for doing a poor job. They can easily pick up the phone and complain: “Your shipment arrived two days late and cost our company $10,000 in lost sales. What are you going to do about it?” But that same executive may agonize about how to address a performance issue with a subordinate. But hoping the problem will eventually go away is just […]
Pearson Partners Advocate: Deborah Sawyer Pearson Partners believes in giving back to the community, and we encourage our team members to be involved in charitable and civic organizations. Deborah Sawyer, our vice president, is chair of the Nominating Committee for the Dallas/Fort Worth Metroplex Technology Business Council’s (MTBC) 2014 Tech Titans, its annual signature awards gala that brings together representatives from 300 MTBC member companies. We spoke with Deborah […]
If you’re a corporate CIO or aspiring to move up from IT into the C-suite, strong translation skills are imperative. That’s means being able to explain the latest technology programs and initiatives in terms that business and financial executives will understand and support. Like all professional disciplines, IT has its own language, filled with jargons and acronyms that other techies understand but are largely incomprehensible to people outside the technology […]
There is a great deal of power in the nature of your relationships with prospects and customers—even in the words you use when talking with them. Language can have a significant impact on your customers’ perception of you and thus, your relationship. For instance, referring to yourself as a vendor or supplier can put a damper on your customer relationship right from the start. It is much better to present […]
When LeBron James entered the National Basketball Association a decade ago, he had enough raw athletic talent to be considered the potential heir to Michael Jordan. He began his career with the Cleveland Cavaliers, where he carried his team to the 2007 conference final but faced criticism about his mental toughness and judgment, particularly after his 2010 nationally televised decision to leave Cleveland and join the Miami Heat. Since then, […]
One of the more difficult HR questions for every enterprise is determining the size and scope of its internal information technology (IT) talent pool. On one hand, having a large, experienced in-house staff allows the organization to respond quickly to requests from internal customers and changes in the market. It also can reduce the fees paid to outside consultants, developers and designers. But it’s also expensive to maintain a large […]
As any successful business leader knows, it’s quality service that brings in repeat business, and word-of-mouth referrals that provide the foundation for growth. Nearly all companies say that delivering great customer service is one of their strategic priorities. In fact, a recent Forrester Research study, “Navigate the Future of Customer Service,” found that 40 percent of surveyed executives said that improving the customer experience was their top customer service goal, […]
Most senior leadership development programs take a top-down approach, focusing on the traits and personalities of individual executives. The goal, in many cases, is to look at various leadership styles—such as autocratic, democratic or somewhere in between—and help executives learn new attitudes and behaviors. With a dynamic facilitator and a well-planned curriculum, these leadership programs can boost individual careers and increase an organization’s human capital. But there’s another perspective to […]
In most organizations, teamwork provides the foundation for getting things done. A strong team can multiply individual strengths and talents, creating a powerful force for moving a company forward. Of course, the opposite is also true: A poorly led team can waste time without achieving anything positive. Successful leaders are masters at the art of giving feedback. It’s true that feedback is an art, not a science, because what works […]
In most organizations, teamwork provides the foundation for getting things done. A strong team can multiply individual strengths and talents, creating a powerful force for moving a company forward. Of course, the opposite is also true: A poorly led team can waste time without achieving anything positive. Team-building is both an art and a science. Here are seven tips to ensure success: Strive for diversity. Having a wider range of […]
